Frequently Asked Questions

Our boutique approach means we deliberately limit our client base to provide truly personalized service. Unlike larger agencies that may process high volumes of placements, we dedicate significant time and attention to each family. This allows us to be thorough in our screening, selective in our matching, and attentive in our ongoing support—creating placements that are built to last.

Each placement is unique based on your specific requirements and the current candidate pool. While some placements happen quickly, others may take more time to ensure the perfect match. Our boutique approach means we focus on quality rather than rushing to fill positions, and we continue searching until we find the right match for your family.

Beyond nannies, we place a wide range of household professionals: House Managers and Estate Staff Housekeepers Private Chefs Personal Assistants Corporate Childcare Providers Event Staff

Yes, our comprehensive hiring packet includes a consultation with Patrick from GTM Payroll to help you set up proper payroll services, as well as a custom nanny/family contract template tailored to your specific arrangement.

We provide regular check-ins after placement to ensure everything is running smoothly. Our commitment to your satisfaction extends well beyond the initial placement, with ongoing support throughout the relationship to address any questions or concerns that may arise.

Balia Elite Babysitting provides agency-employed babysitters for on-call care and date nights. Unlike our full placement services for permanent positions, Balia Elite Babysitting offers flexible, as-needed childcare with qualified professionals for occasional or short-term needs

During your initial consultation, we'll discuss your family's unique needs, preferences, and expectations for household staff. This is an opportunity to explore the type of professional who would be the best fit for your home environment and to outline the placement process, timeline, and fees. We'll answer all your questions and begin developing a strategy for finding your perfect match.

Our exclusive First-Day Nanny Care Package is designed to create a warm welcome for your nanny's first day of work. It includes age-appropriate books and thoughtful items to help establish a positive relationship from day one. This special package is available for an additional $150.

We require our nannies to have: Professional childcare experience * 3 years of Nanny experience or 4 years overall childcare experience Strong references from previous employers Clean background checks CPR and First Aid certification Legal authorization to work Demonstrated reliability and professionalism Relevant education or specialized training (for certain positions) We go beyond basic qualifications to find candidates with the right temperament, values, and approach to childcare that will complement your family's needs.

Cultural fit is a priority in our matching process. We take the time to understand your family's values, parenting style, household dynamics, and specific requirements. Similarly, we assess our candidates' work styles, values, and preferences. This thorough approach allows us to present only candidates who will integrate seamlessly into your home environment.

Our comprehensive matching process includes: Initial family consultation to understand your unique needs Access to exclusive job boards Expert position write-ups Thorough resume reviews Meticulous candidate previewing Presentation of qualified professional profiles Interview coordination Facilitation of paid trials Comprehensive 5 panel drug testing and background check Provision of a complete hiring packet We continue the search until we find the perfect match for your family.

We offer flexible payment options to accommodate your needs: Standard Plan: 25% deposit + remainder upon placement 3-Month Plan: 25% deposit + 3 monthly payments

We primarily serve Chester County, the Main Line, and families throughout the surrounding region. Our boutique approach allows us to have deep knowledge of the communities we serve while maintaining nationwide standards of excellence.

Yes! We value loyalty and offer returning clients a 10% discount on their next placement. This reflects our appreciation for your continued trust and the relationship we've built together.

Balia Referral Agency offers a boutique experience that sets us apart from traditional placement agencies: Personalized Attention - We work with a select number of families each month, ensuring individualized service throughout your entire journey Comprehensive Services - Beyond nannies, we connect families with elite housekeepers, house managers, estate staff, chefs, and on-call babysitters Thorough 7-Point Vetting Process - Ensuring only the highest quality professionals join our network White-Glove Service - Our premium approach includes a Platinum Guarantee and Welcome Package Regional Expertise with National Standards - Serving Chester County, the Main Line, and families throughout the region with exceptional household professionals Transparent Fee Structure - Placement services range from $3,000 to $10,000+ depending on position type, duration, and specific requirements Commitment to Quality - We focus on professionals who truly elevate your family's quality of life

Balia Referral Agency offers premium placement services for a comprehensive range of household professionals: Childcare Professionals Full-Time Nannies - Dedicated childcare providers who become an integral part of your family Part-Time Nannies - Professional care on a consistent but reduced schedule Balia Elite Babysitting - Agency-employed babysitters for on-call care and date nights Household Management House Managers - Professionals who oversee household operations and staff Estate Staff - Specialists in maintaining and organizing larger properties Housekeepers - Experts in maintaining an immaculate home environment Specialty Services Private Chefs - Culinary experts who prepare custom meals for your family Corporate Care - Childcare solutions for corporate events and functions Event Staffing - Professional care for special occasions and gatherings Each placement includes our signature white-glove service featuring: Personalized family consultation Custom candidate matching Comprehensive background checks Interview coordination Contract guidance Welcome package Ongoing support Platinum guarantee Our boutique approach ensures that each family receives individualized attention throughout the placement process and beyond, creating perfect matches that truly enhance your family's quality of life.

At Balia Referral Agency, our replacement policies are designed to provide security and peace of mind with your placement investment. The specific terms vary based on your placement type: Full-Time Premium Placement ($10,000) Our premium full-time placement includes an enhanced replacement guarantee: First 60 Days: Complete replacement at no additional cost Days 61-180: Prorated replacement fee based on remaining time in the 180-day period Example: If replacement is needed at day 120 (60 days into the prorated period), the replacement fee would be 33% of the original placement fee (60 days ÷ 180 days = 33%) Part-Time Placements For part-time placements, our replacement policy follows the same structure as the full-time policy, with fees prorated according to the original placement percentage: The replacement period matches our full-time placement timeline All replacement fees are calculated based on your prorated placement fee The same quality guarantees apply regardless of schedule Temporary and Summer Placements Our temporary and summer placements also include prorated replacement guarantees: Replacement period is proportional to the length of the original assignment Fees are prorated based on both the schedule (hours per week) and duration of the placement Replacements must be initiated within the remaining time frame of the original placement period Example: For a 3-month summer nanny placement, the replacement guarantee covers the remaining portion of the 3-month period Requirements for All Replacements To qualify for our replacement policy, the following conditions must be met: Written notice with detailed documentation of the reasons for separation Client must be in good standing with all payments Replacement must be initiated within the designated guarantee period Credit applies to new placement at the original service level Credit is non-transferable and cannot be converted to cash Our commitment is to find the right match for your family. While we take every precaution to ensure a successful placement, we understand that circumstances can change, which is why our replacement policy is designed to provide you with security and confidence in your investment.

At Balia Referral Agency, we conduct a comprehensive screening process as part of our 7-point vetting procedure to ensure the safety and security of your family: Nationwide Criminal Background Check - We perform extensive criminal history searches at county, state, and federal levels Sex Offender Registry Verification - All candidates are screened against the National Sex Offender Registry Driving Record Assessment - Complete motor vehicle reports to verify safe driving history Identity Verification - Thorough confirmation of identity and legal work authorization Employment History Verification - Detailed examination of previous employment with direct contact of former employers Reference Checks - In-depth conversations with multiple professional references Education & Certification Verification - Confirmation of all relevant childcare credentials, CPR/First Aid certification, and educational qualifications Our rigorous screening protocol exceeds industry standards and provides families with confidence that their household professional has been thoroughly vetted. We maintain ongoing monitoring for many of these checks to ensure continued compliance throughout the placement period. Your family's safety is our highest priority, which is why we never rush or compromise on our background verification process.

At Balia Referral Agency, our pricing structure ($3,500 to $10,000) reflects the premium, boutique nature of our placement services and the exceptional value we provide: Comprehensive Service Investment Boutique Attention - We deliberately limit our client base to ensure each family receives personalized, focused service throughout the entire placement process Time-Intensive Process - Our thorough approach includes accessing exclusive job boards, crafting expert position descriptions, conducting detailed resume reviews, and meticulously screening candidates Expert Guidance - You receive professional assistance with interview coordination, paid trials, and comprehensive hiring documentation Quality Assurance - Our rigorous vetting ensures only the highest caliber professionals are presented to your family Long-Term Value One-Year Replacement Coverage - Our tiered replacement policy provides security and peace of mind for a full year after placement Ongoing Support - Regular check-ins and continued guidance after placement ensure lasting success Professional Resources - Access to payroll consultation with GTM Payroll and customized contract templates Time Savings - We handle the extensive, time-consuming process of finding elite household staff so you don't have to Our premium pricing reflects not just a placement service, but a comprehensive solution designed to create perfect matches between families and household professionals that truly enhance your quality of life. We're committed to continuing our search until we find the right match for your unique needs. For returning clients, we offer a 10% loyalty discount on subsequent placements, reflecting our appreciation for your continued trust.